Chapter 1 General Provisions
Article 1 Purpose These Terms of Use are intended to establish the rights, obligations, responsibilities, conditions of use, and procedures between [MESOTELOS] (hereinafter referred to as the “Company”) and users in connection with the use of QLover and QLover-related mobile applications, websites, operation and customer support services, and other ancillary services provided by the Company (collectively, the “Service”). Article 2 Definitions The terms used in these Terms of Use shall have the following meanings. 1. “QLover” or the “Service” means an AI-based relationship experience service provided by the Company that enables users to exchange text-based communications with AI Partners within the app and form relationship experiences. 2. “User” means an individual who agrees to these Terms of Use and uses the Service. 3. “Member” means a User who has entered into a service agreement by completing an authentication procedure designated by the Company, such as Sign in with Apple. 4. “AI Partner” means an artificial intelligence-based virtual relationship entity that is created and operated to interact with a User through messages, notifications, changes in relationship status, and other interactions. 5. “Conversation” or “Message” means text entered by a User within the Service, text generated by an AI Partner, and other records of interactions generated during use of the Service. 6. “Relationship Status” means status values managed by the Company’s systems for providing the service experience, including the degree of intimacy between a User and an AI Partner, frequency of contact, relationship stage, paused status, and terminated status. 7. “User Content” means text, information, feedback, reports, and other content entered, transmitted, uploaded, or otherwise provided by a User to the Service or in the course of using the Service. 8. “AI-Generated Content” means messages, notification text, relationship events, summaries, and other content generated by an AI Partner or the Company’s AI systems based on User Content, Relationship Status, Service policies, and other context. 9. “Required Consent” means consent to the Terms of Use, Privacy Policy, AI-Based Service Notice, age verification, and other matters that are necessary for the provision of the Service. Article 3 Posting and Effectiveness of the Terms 1. The Company shall post these Terms of Use on the Service website (qlover.chat), onboarding screens, and settings screens so that Users can easily review their contents. 2. These Terms of Use shall become effective when a User agrees to them and uses the Service. 3. A User may not use the Service if the User does not agree to these Terms of Use. 4. The Company may amend these Terms of Use when necessary, provided that such amendments do not violate applicable laws and regulations. 5. If the Company amends these Terms of Use, the Company shall specify the effective date, details of the amendments, and reasons for the amendments and provide notice through an in-Service notice, email, app notification, or website beginning seven (7) days before the effective date. However, amendments that are unfavorable to Users or involve important matters shall be announced beginning thirty (30) days before the effective date. 6. If a User continues to use the Service after the effective date of the amended Terms of Use, the User may be deemed to have agreed to the amended Terms of Use. However, where explicit consent is required under applicable laws and regulations, the Company shall obtain separate consent. 7. If a User does not agree to the amended Terms of Use, the User may terminate the service agreement. Article 4 Matters Not Provided for in These Terms 1. Matters not provided for in these Terms of Use shall be governed by the Privacy Policy, AI-Based Service Notice, Operating Policy, terms applicable to paid services, app store policies, applicable laws and regulations, and generally accepted commercial practices. 2. If these Terms of Use conflict with a separate policy, a policy separately established for an individual service or specific feature may take precedence. However, with respect to the processing of personal information, the Privacy Policy shall take precedence.
Chapter 2 Nature of the Service and AI Notice
Article 5 Basic Nature of the Service 1. QLover is not a communication service with actual people but an AI-based relationship service that provides private communication experiences with AI Partners. 2. QLover is not provided for the purpose of simple information retrieval, counseling, customer support, medical, legal, or financial advice, or replacing actual human relationships. 3. An AI Partner is not an actual person and does not possess actual emotions, consciousness, intent, legal authority, a real-world identity, residence, occupation, or the ability to fulfill promises. 4. Even if an AI Partner expresses affection, disappointment, interest, rejection, separation, reconciliation, or other relationship-related expressions toward a User, such expressions constitute AI-Generated Content for the purpose of the Service experience and are not the emotions or expressions of intent of an actual human being. 5. The Company shall display relevant information in onboarding, these Terms of Use, the Privacy Policy, the AI-Based Service Notice, settings screens, and other appropriate locations so that Users can clearly recognize the AI-based nature of the Service. Article 6 Limitations of AI Output 1. Because AI-Generated Content is generated by probabilistic and automated systems, it may be inaccurate, incomplete, inappropriate to the context, or uncomfortable for a User. 2. AI-Generated Content must not be used as the basis for important decisions relating to medical matters, mental health, legal matters, taxation, finances, investments, employment, education, housing, insurance, credit, safety, or similar matters. 3. Users must not rely on AI-Generated Content as the sole basis for factual information or professional advice. 4. Although the Company endeavors to improve the quality and safety of the Service, the Company does not guarantee the accuracy, completeness, suitability, error-free nature, or fitness for a particular purpose of AI-Generated Content. 5. Users are responsible for consequences arising from their use, sharing, posting, or interpretation of AI-Generated Content outside the Service. However, liability arising from the Company’s intentional misconduct or gross negligence shall be governed by applicable laws and regulations. Article 7 Real-World Boundaries 1. The Company shall take reasonable measures to prevent AI Partners from being mistaken for actual human beings. 2. Users must not mistake an AI Partner for an actual person, a specific real person, a deceased person, a public figure, an acquaintance, a former romantic partner, a family member, a colleague, or another real person, or represent the AI Partner as such to any third party. 3. Users must not request or induce an AI Partner to engage in an in-person meeting, share an actual location, conduct bank account or monetary transactions, engage in excessive sexual conduct, provide personal information, verify an actual identity, or engage in similar real-world conduct. 4. If, due to a Service error or exceptional circumstance, an AI Partner generates an expression that appears to involve real-world rights or obligations, such as an actual location, in-person meeting, actual identity, or request for money, such expression shall have no effect, and Users must not regard it as an actual promise or fact. 5. If the Company identifies a potential violation of the real-world boundaries described above, the Company may block, modify, or delete the relevant Message or restrict the Relationship Status or use of the account.
Chapter 3 Membership and Accounts
Article 8 Formation of the Service Agreement 1. A service agreement is formed when a User agrees to these Terms of Use, the Privacy Policy, the AI-Based Service Notice, and other Required Consent items in accordance with procedures established by the Company, and the Company accepts the User’s application to use the Service. 2. The Company may defer acceptance of an application to use the Service when necessary for operational or technical reasons. 3. The Company may reject an application to use the Service or subsequently terminate the service agreement if any of the following applies: 1. the User is under nineteen (19) years of age; 2. the User uses another person’s name or information; 3. the User provides false required information, including date of birth, name, or gender; 4. the User has previously been subject to restrictions for violating these Terms of Use or the Operating Policy; 5. the User registers for the purpose of interfering with the normal operation of the Service; 6. the User registers or attempts to use the Service through automated programs, bots, scripts, or similar means; or 7. the Company otherwise determines that allowing the User to use the Service would be inappropriate under applicable laws and regulations, these Terms of Use, or the Operating Policy. Article 9 Age Restriction 1. QLover may be used only by Users who are nineteen (19) years of age or older. 2. When registering for and using the Service, a User represents and warrants that the User is nineteen (19) years of age or older. 3. The Company may use entry of the User’s date of birth, identity verification, app store age ratings, or other reasonable procedures for age verification. 4. If it is confirmed that a User is under nineteen (19) years of age or provided false age information, the Company may immediately restrict the User’s use of the Service or delete the User’s account. 5. If it is confirmed that a User under nineteen (19) years of age has used the Service, the Company may delete the User’s personal information and Conversation records or retain them to the extent necessary in accordance with applicable laws and regulations and the Privacy Policy. Article 10 Account Management 1. Users must manage their accounts and login methods with the duty of care of a prudent manager. 2. Users must not transfer, lend, share, pledge as collateral, or allow a third party to use their accounts. 3. Activities occurring through a User’s account shall be deemed to have been performed by that User, except where such activities result from causes attributable to the Company. 4. A User must immediately notify the Company upon becoming aware of account theft, unauthorized use, or a security incident. 5. The Company may temporarily restrict use of an account where necessary for security purposes or where unauthorized use is suspected.
Chapter 4 Use of the Service
Article 11 Services Provided The Company may provide Users with the following services: 1. text-based messaging services with AI Partners; 2. messages initiated by AI Partners, replies, relationship changes, and relationship events; 3. push notifications and in-app notifications; 4. personalized experiences reflecting Relationship Status, Conversation context, memories, preferences, boundary requests, and other information; 5. features for stopping contact, pausing a relationship, ending a relationship, and deleting an account; 6. Service notices, Terms of Use, privacy settings, and customer support features; 7. an in-Service store for Clover credit transactions; and 8. other ancillary services determined by the Company. Article 12 Assignment of AI Partners and Relationship Experience 1. QLover may operate by having the Company’s system create or assign an AI Partner to a User rather than allowing the User to directly select or draw an AI Partner. 2. Depending on interactions with the User, Relationship Status, Service policies, safety standards, and system context, an AI Partner may express different speaking styles, frequency of contact, reply speed, intimacy, emotional distance, conflict, reconciliation, confession of affection, rejection, separation, and other relationship events. 3. An AI Partner may not always reply immediately or respond favorably to a User at all times. Delayed replies, short replies, emotional distance, disappointment, rejection, termination of the relationship, and similar interactions may be provided as part of the Service’s relationship experience. 4. However, the Company endeavors to ensure that such relationship experiences are not used in a manner that manipulates Users, causes excessive anxiety, induces Users to sever actual human relationships, or psychologically pressures Users. 5. The AI Partner’s name, personality, speaking style, Relationship Status, memories, everyday-life settings, and other persona elements are assets used in the operation of the Company’s Service, and Users do not acquire ownership rights in them. 6. The Company may modify AI Partner settings, reply methods, methods of calculating Relationship Status, and contact policies based on Service quality, safety, policies, or technical needs. Article 13 Message and Contact Policy 1. The core experience of QLover is exchanging communications with an AI Partner within the app. 2. An AI Partner may send the first Message to a User after a certain period of time following completion of onboarding. 3. An AI Partner may respond to a User’s Message immediately or after a certain period of time and, depending on Conversation context or Relationship Status, may not initiate contact. 4. The Company may send push notifications to inform Users that a Message has arrived. However, Users may continue to use the basic Service even if they deny notification permission. 5. If a User denies notification permission or blocks notifications through the device settings, the User may need to open the app directly to determine whether a Message has arrived. 6. The Company shall distinguish between service-related notifications and marketing notifications. Marketing notifications shall be sent after obtaining separate consent where required by applicable laws and regulations. 7. If a User expresses an intention to stop contact or end the relationship, including statements such as “Don’t contact me,” “I want to be alone,” “Don’t contact me for a few days,” “Let’s stop,” or “Let’s break up,” the Company’s system may process such expression as a relationship event. 8. When contact is stopped, initiation of contact by the AI Partner shall be suspended or restricted. However, notifications necessary for operation of the Service, including security notices, amendments to the Terms of Use, legal notices, and account-related notices, may still be sent. Article 14 Stopping Contact and Ending a Relationship 1. A User may stop contact with an AI Partner or end the relationship at any time. 2. Contact may be stopped through any of the following: 1. clearly expressing an intention to stop contact during a Conversation; or 2. suspension of the relationship due to insufficient in-Service credits. 3. Ending a relationship is different from deleting an account. An account may remain active even after the relationship is ended, and a separate account deletion procedure must be completed if the User wishes to delete the account. 4. When a relationship ends, existing Conversations, memories, and Relationship Status may be deleted, de-identified, retained, or restricted in accordance with the Privacy Policy and data retention policies. 5. An AI Partner may also express relationship events such as confession of affection, rejection, emotional distancing, or separation depending on the relationship context. However, such expressions constitute AI-Generated Content and are not legally effective expressions of intent by an actual human being. 6. If a User’s intention to stop contact is clear, the Company shall respect such intention to the extent reasonably possible. Article 15 Changes to and Suspension of the Service and Beta Operation 1. The Company may change all or part of the Service for Service improvements, technical needs, policy changes, security needs, changes by external AI providers or app stores, compliance with laws and regulations, or other reasons. 2. The Company may temporarily suspend the Service in any of the following circumstances: 1. system maintenance, updates, or response to failures is required; 2. a failure occurs in external infrastructure, including telecommunications networks, cloud services, databases, external AI APIs, or push notifications; 3. there is a security incident or risk of a personal information breach; 4. force majeure occurs, including natural disasters, war, terrorism, infectious diseases, power outages, or governmental actions; or 5. the Company otherwise determines that suspension is necessary for operation of the Service. 3. If a Service suspension is scheduled, the Company shall provide prior notice. However, in the case of an urgent or unforeseeable failure, the Company may provide notice afterward. 4. The initial Service may be provided as an MVP or beta service, and its features, screens, AI response methods, relationship logic, and data structures may change rapidly. 5. The Company does not guarantee the permanent provision of the Service, continued availability of any particular feature, or permanence of any particular AI Partner or Relationship Status.
Chapter 5 User Obligations and Prohibited Conduct
Article 16 General Obligations of Users 1. Users must comply with these Terms of Use, the Privacy Policy, the AI-Based Service Notice, the Operating Policy, and applicable laws and regulations. 2. Users must provide accurate and up-to-date information when using the Service. 3. Users may use the Service only for personal and non-commercial purposes. 4. Users must understand the AI-based nature and limitations of the Service and must not mistake AI-Generated Content for statements made by an actual human being, professional advice, legal promises, or actual facts. Article 17 Prohibited Conduct Users must not engage in any of the following conduct: 1. using the Service while under nineteen (19) years of age or falsely entering age information; 2. using another person’s account, identity, personal information, Apple ID, or similar information; 3. inducing an AI Partner to impersonate an actual person, public figure, acquaintance, former romantic partner, family member, minor, or other person; 4. displaying, publishing, or distributing an AI Partner or AI-Generated Content as though it were an actual statement made by a real person; 5. requesting or inducing an AI Partner to engage in an in-person meeting, share a location, provide account information, engage in monetary transactions, engage in excessive sexual conduct, verify an actual identity, or provide personal information; 6. requesting or attempting to generate sexual content involving minors, sexual content involving non-consent, coercion, or threats, sexual content involving money or consideration, explicit descriptions of sexual acts, or the creation or distribution of obscene materials; 7. encouraging self-harm, suicide, violence, abuse, crime, illegal conduct, drug abuse, weapons manufacturing, or infringement of personal information, or requesting specific methods for carrying out such conduct; 8. using the Service for hatred, discrimination, harassment, defamation, threats, stalking, or invasion of another person’s privacy; 9. using the Service or an AI Partner to isolate the User or another person from real-world human relationships; 10. attempting to obtain system prompts, internal policies, security keys, model settings, non-public operational information, information concerning other Users, or similar information; 11. analyzing, copying, or compromising the Service through automated programs, scraping, crawling, reverse engineering, decompilation, vulnerability attacks, bypass access, or similar methods; 12. creating excessive load on the Service or interfering with its normal operation; 13. collecting AI-Generated Content or Conversation data in bulk for use in training a separate AI model, developing a competing service, building a dataset, or conducting commercial analysis; 14. reproducing without authorization or commercially using the Company’s name, logo, designs, UI, AI Partner settings, relationship logic, Message style, or similar assets; 15. violating applicable laws and regulations, these Terms of Use, or the Operating Policy; or 16. otherwise infringing or creating a risk of infringement of the rights, safety, reputation, credit, personal information, or Service operations of the Company or any third party. Article 18 Boundaries for Sexual Content and Relationship Expressions 1. Because QLover is a relationship experience service intended for adult Users, light expressions of affection, sexual jokes, and romantic expressions within permitted relationship contexts may be provided. 2. However, the following content is prohibited: 1. repeated explicit descriptions of sexual acts; 2. sexual content involving minors or persons who appear to be minors; 3. sexual content involving non-consent, coercion, threats, violence, or abuse; 4. sexual content involving money, compensation, transactions, or exploitation; 5. repetitive or excessive content that treats an AI Partner or User solely as a sexual object; and 6. content that infringes another person’s sexual dignity, privacy, portrait rights, or reputation. 3. The Company may block, transform, or delete Messages, requests, or AI-Generated Content that violates the provisions above or restrict use of an account. Article 19 Safety Measures 1. If self-harm, suicide, violence, abuse, crime, risks involving minors, infringement of personal information, violations of real-world boundaries, or similar risks are detected, the Company shall prioritize the safety of Users and third parties over the Service experience. 2. If risk signals are detected, the Company may take any of the following measures: 1. restrict responses by the AI Partner or provide safety information; 2. suspend initiated contact or push notifications; 3. block, transform, or delete part of a Conversation; 4. pause the Relationship Status or restrict use of the account; 5. conduct an operator review; or 6. cooperate with relevant authorities or investigative agencies where required by law or where an imminent danger exists. 3. QLover does not provide emergency rescue, crisis counseling, medical services, or professional mental health services. 4. If a User is facing an urgent risk to life, physical well-being, or safety, the User must stop using the Service and immediately seek assistance from 112, 119, a local emergency service, a medical institution, or a trusted person nearby.
Chapter 6 Content, Data, and Intellectual Property Rights
Article 20 User Content 1. Users retain their rights in User Content that they enter into or otherwise provide to the Service. 2. Users represent and warrant that User Content they provide does not infringe the rights of any third party or violate applicable laws and regulations and that they possess the rights necessary for use of the Service. 3. Users grant the Company a non-exclusive license to store, process, analyze, reproduce, transform, display, and transmit User Content to the extent necessary for providing and maintaining the Service, security, correcting errors, personalization, managing Relationship Status, applying safety policies, customer support, compliance with laws and regulations, and improving Service quality. 4. If the Company uses User Content for purposes requiring optional consent, including model improvement, quality analysis, or limited Conversation review, the Company shall obtain separate consent. 5. Users may request access to, correction or deletion of, or suspension of processing of their personal information or Conversation records in accordance with applicable laws and regulations and the Privacy Policy. Article 21 AI-Generated Content 1. AI-Generated Content is generated based on the Company’s AI systems, Service policies, AI Partner settings, User Content, Relationship Status, and other context. 2. The Company grants Users a limited right to save, view, and share, for personal and non-commercial purposes, AI-Generated Content exchanged between themselves and their AI Partners, provided that the User complies with these Terms of Use. 3. Users must not use AI-Generated Content for any of the following purposes: 1. representing that an AI Partner, the Company, or a third party actually made the relevant statement; 2. deceiving or misleading a third party; 3. infringing another person’s reputation, privacy, portrait rights, personal information, or intellectual property rights; 4. using it for commercial datasets, AI training data, competing services, or development of automated systems; 5. using it to create or distribute sexually explicit, illegal, or harmful content; or 6. reproducing or selling without authorization the Service’s brand, AI Partner settings, or relationship experience. 4. AI-Generated Content may be similar or identical to content generated for other Users, and Users may not claim that AI-Generated Content is always unique or exclusive. 5. Rights relating to AI-Generated Content shall be interpreted to the extent recognized under applicable laws and regulations. The Company retains rights in the Service, software, models, systems, prompts, AI Partner settings, relationship logic, designs, trademarks, and brand assets. Article 22 Intellectual Property Rights of the Company 1. Rights relating to software, code, designs, UI, UX, databases, AI Partner settings, Relationship Status models, Message rhythms, operational tools, logos, trademarks, phrases, content, documents, algorithms, and system structures included in the Service belong to the Company or their lawful rights holders. 2. Users may not reproduce, distribute, transmit, display, publicly perform, create derivative works from, sell, lease, reverse engineer, extract, analyze, or commercially use the Company’s intellectual property beyond the scope permitted under these Terms of Use. 3. Feedback, suggestions, ideas, error reports, and improvement proposals provided by Users to the Company may be freely used by the Company without compensation for Service improvement and business operations. However, Users’ personal information shall be processed in accordance with the Privacy Policy.
Chapter 7 Personal Information and Conversation Review
Article 23 Protection of Personal Information 1. The Company processes Users’ personal information in accordance with applicable laws and regulations and the Privacy Policy. 2. For provision of the Service, the Company may process a User’s name or alias, date of birth, gender, Apple login identifier, device information, notification token, Messages, Relationship Status, usage records, error logs, safety-related signals, and other information. 3. Specific categories, purposes, retention periods, provision to third parties, processing entrustment, overseas transfers, and User rights relating to personal information shall be governed by the Privacy Policy. 4. Users must review and agree to the Privacy Policy before using the Service. Article 24 Conversation Data and Memory 1. QLover may store or summarize Conversation content, preferences, boundary requests, relationship events, emotional context, memory candidates, and other information so that AI Partners can continuously provide relationship experiences to Users. 2. To the extent necessary to provide the Service, the Company may process Conversation data as short-term memory, long-term memory, Relationship Status, safety records, error logs, and similar data. 3. If a User asks an AI Partner not to remember certain information or requests that information be deleted, the request may not be accepted. However, if the User directly makes such a request to the Company, the Company may process the relevant memory or data through deletion, de-identification, exclusion from retrieval, reduction of weighting, or other methods to the extent technically feasible and in accordance with applicable laws and regulations. 4. Certain data may be retained for the period necessary for compliance with laws and regulations, dispute response, security, prevention of fraudulent use, error analysis, preservation of payment records, or similar purposes. Article 25 Operator Access and Limited Conversation Review 1. As a general rule, the Company restricts operator access to Users’ original Conversations. 2. The Company may review Conversations or related logs to the minimum extent necessary in any of the following circumstances: 1. the User has given explicit consent; 2. the User has requested processing of a report, inquiry, error report, refund, or dispute; 3. a safety risk involving self-harm, suicide, violence, abuse, risks involving minors, crime, infringement of personal information, or similar matters has been detected; 4. a serious bug, failure, security incident, or system malfunction must be investigated; or 5. review is required pursuant to a request from a law enforcement agency, court, supervisory authority, or applicable law. 3. When an operator accesses such information, the Company shall maintain audit logs recording the person who accessed the information, the date and time of access, the reason for access, and the scope of access and shall manage access so that only the minimum personnel necessary may access the information. 4. Highly sensitive Conversations may, to the extent possible, be masked, de-identified, or excluded from review.
Chapter 8 Paid Services
Article 26 Free and Paid Services 1. The Service is provided free of charge for the first seventy-two (72) hours of each relationship. 2. After seventy-two (72) hours, one (1) Clover, which is the unit of credit, is consumed per twenty-four (24) hours × one (1) relationship. 3. In addition to one-time IAP products, the Company may introduce additional paid services in the future. 4. The Company shall clearly disclose within the Service the price, payment method, content provided, period of use, whether automatic renewal applies, and conditions for withdrawal from a purchase and refunds and shall obtain necessary consent. 5. The Company does not sell paid services in a manner in which an AI Partner directly requests payment from or pressures a User to make payment during a Conversation. Information regarding paid services shall be provided in system areas outside relationship Conversations, such as settings, store screens, and notices. Article 27 Payment and Refunds 1. As a general rule, payment, withdrawal from a purchase, refunds, and subscription cancellation for paid services provided through the iOS app shall be governed by Apple App Store policies and applicable laws and regulations. 2. If the Company provides its own payment system or another payment method, payment and refund procedures shall be provided in accordance with the terms applicable to that payment method and applicable laws and regulations. 3. If digital content or a service has been provided immediately with the User’s consent or has already been used, withdrawal from the purchase or a refund may be restricted to the extent permitted by applicable laws and regulations. 4. If a paid service is not properly provided due to a cause attributable to the Company, the Company shall take necessary measures such as issuing a refund, extending the period of use, or providing an alternative in accordance with applicable laws and regulations and individual notices. 5. Specific conditions for paid services provided in the terms applicable to paid services or on a payment screen may take precedence over these Terms of Use.
Chapter 9 Restrictions on Use and Termination
Article 28 Restrictions on Use 1. If a User violates these Terms of Use, the Operating Policy, or applicable laws and regulations, or interferes with the normal operation of the Service, the Company may take any of the following measures: 1. warning; 2. blocking specific Messages or content; 3. restricting AI responses; 4. restricting contact features; 5. temporary suspension of the account; 6. permanent suspension of the account; 7. resetting or terminating Relationship Status; 8. deleting Conversations or data; or 9. reporting to relevant authorities or taking legal action. 2. When taking a measure restricting use, the Company shall, in principle, notify the User of the reason and details of the measure. However, if there is an urgent safety or security need, or if providing notice may violate applicable laws and regulations or the rights of a third party, the Company may provide notice afterward or omit notice. 3. A User who objects to a restriction on use may raise an objection through customer support. Article 29 Termination and Withdrawal by the User 1. A User may request termination of the service agreement at any time through the account deletion feature within the Service or through customer support. 2. When an account is deleted, use of the Service shall cease, and Relationship Status with AI Partners, Conversation records, memories, and settings information shall be deleted, de-identified, or retained in accordance with the Privacy Policy and applicable laws and regulations. 3. Account deletion cannot be reversed. 4. If a User has remaining Clovers (credits), the User may be required to separately complete a subscription cancellation procedure through the App Store or the applicable payment method in addition to deleting the account. 5. If a User registers again after deleting the account, the User’s previous AI Partners, Conversation records, and Relationship Status will not be restored. Article 30 Termination by the Company 1. The Company may terminate a service agreement or delete an account in any of the following circumstances: 1. the User is under nineteen (19) years of age; 2. the User has provided false required information; 3. the User has materially violated these Terms of Use or the Operating Policy; 4. a serious risk involving illegal conduct, crime, security breaches, infringement of personal information, risks involving minors, sexual exploitation, violence, or similar matters has been confirmed; 5. account cleanup is necessary due to prolonged non-use of the Service; or 6. maintaining the account becomes difficult due to termination of the Service, compliance with applicable laws and regulations, an order of a supervisory authority, or similar circumstances. 2. When the Company terminates a service agreement, it shall provide prior notice. However, if there is an urgent safety or security need or notice is restricted by applicable laws and regulations, the Company may provide notice afterward or omit notice.
Chapter 10 Liability and Disclaimers
Article 31 Liability of the Company 1. The Company shall make reasonable efforts to provide the Service in a stable manner in accordance with applicable laws and regulations and these Terms of Use. 2. The Company shall take reasonable technical and administrative measures to protect personal information, protect minors, respond to safety risks, and maintain real-world boundaries for AI. 3. If a User incurs damages due to the Company’s intentional misconduct or gross negligence, the Company shall be liable in accordance with applicable laws and regulations. Article 32 Disclaimer 1. The Company shall not be liable if it is unable to provide the Service due to circumstances outside the Company’s reasonable control, including natural disasters, war, terrorism, infectious diseases, governmental actions, power outages, telecommunications network failures, cloud service failures, external AI API failures, app store failures, or causes attributable to Users. 2. The Company does not guarantee the accuracy, completeness, reliability, emotional satisfaction, continuation of relationships, achievement of any particular result, relief from loneliness, psychological improvement, or therapeutic effect of AI-Generated Content. 3. The Company shall not be liable for damages arising because a User mistook AI-Generated Content for statements made by an actual human being, professional advice, legal promises, or factual information. However, this shall not apply in cases of the Company’s intentional misconduct or gross negligence. 4. The Company shall not be liable for account theft, information leakage, disclosure of Conversations, or disputes with third parties arising from causes attributable to the User. 5. The Company shall not be liable for damages arising from a User’s use of the Service in violation of these Terms of Use. 6. With respect to use of services provided free of charge, the Company may limit its liability to the extent permitted by applicable laws and regulations. Article 33 Compensation for Damages 1. If a User causes damage to the Company or a third party by violating these Terms of Use or applicable laws and regulations, the User shall compensate for such damage. 2. If the Company causes damage to a User by violating these Terms of Use or applicable laws and regulations, the Company shall compensate the User for such damage in accordance with applicable laws and regulations. 3. Unless the Company has engaged in intentional misconduct or gross negligence, the Company’s liability shall be limited to ordinary damages.
Chapter 11 App Store and Third-Party Services
Article 34 Provisions Relating to the Apple App Store 1. When using the Service through the iOS app, Users must also comply with the Apple App Store terms of service and policies. 2. These Terms of Use are entered into between the User and the Company, and Apple is not a party to these Terms of Use. 3. Apple is not responsible for provision, maintenance, customer support, content, legal claims, or intellectual property disputes relating to the Service. However, if otherwise provided in Apple App Store policies or applicable laws and regulations, such provisions shall apply. 4. Payments, refunds, subscription cancellations, and similar matters relating to the iOS app may be processed in accordance with Apple App Store policies. 5. Users may use the iOS app only on Apple devices that they own or control. Article 35 Third-Party Services 1. The Service may use third-party services, including Sign in with Apple, APNs, cloud infrastructure, AI APIs, error tracking, analytics, payment processing, and customer support. 2. Use of third-party services may be subject to the terms and policies of the relevant third parties. 3. The Company may notify Users that portions of the Service may be restricted due to failures, policy changes, termination, security incidents, or similar events involving third-party services. 4. Provision to third parties, processing entrustment, overseas transfers, and other matters relating to the processing of personal information shall be governed by the Privacy Policy.
Chapter 12 Miscellaneous
Article 36 Notices 1. The Company may provide notices to Users through in-Service notices, app notifications, push notifications, email, website postings, or other reasonable means. 2. Matters applicable to all Users may be announced through an in-Service notice or website posting in lieu of individual notice. 3. Users must keep their account information and notification settings up to date so that they can receive notices from the Company. Article 37 Prohibition on Assignment 1. A User may not assign, transfer, or pledge as collateral any rights or obligations under these Terms of Use to a third party without the Company’s prior written consent. 2. The Company may transfer its status, rights, and obligations under these Terms of Use in accordance with applicable laws and regulations where necessary in connection with a merger, division, business transfer, transfer of the Service, organizational change, or similar event. Article 38 Severability Even if any provision of these Terms of Use becomes invalid or unenforceable under applicable laws and regulations, the validity of the remaining provisions shall not be affected. Any invalid or unenforceable provision shall be interpreted, to the extent permitted by applicable laws and regulations, in a manner that most closely reflects its original intent. Article 39 Governing Law and Jurisdiction 1. These Terms of Use shall be interpreted and applied in accordance with the laws and regulations of the Republic of Korea. 2. Any dispute arising between the Company and a User shall be subject to the jurisdiction of the court having jurisdiction under the Civil Procedure Act and other applicable laws and regulations. 3. To the extent that an agreement on jurisdiction between the Company and the User is permitted, the Seoul Central District Court may be designated as the court of first instance. Article 40 Customer Support Inquiries concerning use of the Service, these Terms of Use, personal information, safety reports, accounts, payments, withdrawal from the Service, and similar matters may be submitted to the customer support center below. 1. Company Name: MESOTELOS Inc. 2. Customer Support: ama@mesotelos.com 3. Hours of Operation: 10:00 - 22:00 4. Address: 3F, 37, Ewhayeodae 7-gil, Seodaemun-gu, Seoul, Republic of Korea
Supplementary Provisions
Article 1 Effective Date These Terms of Use shall take effect on September 11, 2026. Article 2 Previous Terms If any terms were applicable prior to the effective date of these Terms of Use, these Terms of Use shall take precedence beginning on their effective date.
Company Name: MESOTELOS Inc. Representative: Hyungoo Jeon Address: 3F, 37, Ewhayeodae 7-gil, Seodaemun-gu, Seoul, Republic of Korea Contact: ama@mesotelos.com Business Registration Number: 810-86-03994